Do I need to reference my Tenants?

If the property is currently ‘let’ then NLA Rent on Time will accept existing tenants. If not, NLA Rent on Time will reference the tenants for you.

Do I need to buy a Tenancy Agreement, set up a Standing Order or serve the relevant legal paperwork for the tenancy?

No – NLA Rent on Time takes care of all of this for you. We use our online e-signature systems to complete the signing as smoothly and as swiftly as possible for you.

Do you take on Tenants that have been in arrears?

No, we cannot accept tenants on to the NLA Rent on Time scheme who are currently in arrears.
We can accept tenants who have not had rent arrears in the previous 3 months.

How long are Landlords tied into the agreement?

The Instruction Agreement  lasts for the term of the tenancy. The Landlord and Tenant are both tied in to the Tenancy Agreement for the duration of the tenancy. If you wish to end your agreement with NLA Rent on Time we require 6 months notice at any time during the tenancy.

Do you accept DSS/LHA/Housing Benefit tenants?

Yes – they may need to have a Guarantor though.

What are your fees?

Please view our fees and charges page by clicking here.

Does the tenant have a contract with NLA Rent on Time or with the Landlord?

The Tenancy Agreement is between the Landlord and the Tenant. The Tenant has no agreement with NLA Rent on Time but is required to pay their rent to NLA Rent on Time, in accordance with the terms of the tenancy agreement.

Why should a Landlord use NLA Rent on Time if everything is currently running smoothly for them?

We understand that a landlord may be happy with things at present however, with the current economic climate we cannot take anything for granted. NLA Rent on Time guarantees your rental income and ensures that you will never have rent arrears ever again.

How do I know my money is safe?

Your money is protected in a number of ways:

  • NLA Rent on Time is registered with the Property Ombudsman Scheme a government approved independent redress scheme.
  • All deposits are held with mydeposits, a government approved tenancy deposit scheme.
  • NLA Rent on Time is underwritten by DAS, the second largest insurer in Europe.
  • Client Money Protection Insurance is in place for up to £25,000 per tenancy.

What happens when a tenant neglects to pay the rent?

In simple terms, you will still receive your rent payment on the day you expect it due to our innovative guarantee, even if the tenant defaults.

What happens when a tenant continues not paying the rent?

Once a tenant has been in arrears for 21 days, a final letter will be sent to the tenant. A copy will also be send to the landlord confirming the position. If rent has not been cleared by day 28 (7 days after the final letter is sent), we instruct our legal team who will demand payment. If they fail to pay the next month’s rent and fall into 2 months arrears, we will serve a Section 8 Possession Notice and commence legal proceedings against the tenant.

If the tenant fails to pay and also fails to vacate the property, then we will issue an accelerated possession order from Court for 14 day possession. If the tenant still fails to vacate or pay, we will apply to the Court for a court date. In court we will be given a formal possession order and if the tenant then still fails to vacate after this period of time has elapsed, we will order bailiffs. At no point of this action will the landlord be left unpaid due to our unique guarantee.

What kind of landlords use NLA Rent on Time?

We have many different landlords using our NLA Rent on Time service, from professional landlords with in excess of 50 properties, to landlords with one or two properties.

What would happen to my rent if NLA Rent on Time is no longer trading?

All client money, i.e. rent payments, are held in a segregated bank account. All NLA Rent on Time properties are backed by our insurance policy protecting rent in the event that NLA Rent on Time enters liquidation. All deposits are registered in a Government-backed  tenancy deposit protection scheme and further protection is given because we are members of the Property Ombudsman and adhere to their strict codes of conduct.

I have already referenced my tenants. Do I need to do it again?

If you have already completed the tenant referencing process through NLA Tenant Check, all you need to do is send a copy of the report to info@nlarentontime.org.uk

We do not accept tenant reference checks from any other organisations.

Do you accept tenants from non-EU countries?

Yes, they must have been living in the UK for a least 6 months and in employment or have a suitable guarantor who is a UK citizen.

Do I still need to give the tenant the prescribed information about the tenancy deposit?

We provide the tenants with the prescribed information when signing the tenancy agreement.

Will you manage any tenancy deposits disputes that may occur at the end of the tenancy?

We can submit paperwork to the deposit provider and forward the deposit, however you and your tenant will need to provide the evidence and photos.

What happens if my tenant wants to leave early?

This is at your discretion, if the tenant has signed in to a fixed term and wants to leave early we recommend for both parties that the tenant pays for the re-marketing of the property and until a suitable tenant has been found the tenant must continue to pay rent and be responsible for the property. Your NLA Rent on Time cover is not affected. If you do not want the tenant to leave early, you are in your right to refuse.

Cover with NLA Rent on Time will end when the tenancy has been legally ended and the tenant has left the property. Cover can be extended to cover new occupants, provided satisfactory references are obtained.

What happens if I want to sell my property?

If you have signed into a fixed term, you must either wait until the tenancy has ended, or agree an end date with the tenant. If the tenant does not want to leave unfortunately you must stick to the dates set on the tenancy agreement.

Cover with NLA Rent on Time will end when the tenancy has been legally ended and the tenant has left the property.

What happens if I want to end the tenancy early?

If you have signed into a fixed term, you must either wait until the tenancy has ended, or agree an end date with the tenant. If the tenant does not want to leave unfortunately you must stick to the dates set on the tenancy agreement.

Cover with NLA Rent on Time will end when the tenancy has been legally ended and the tenant has left the property.

Do I have to stay with NLA Rent on Time when the tenancy is renewed?

If the landlord allows existing occupiers to stay and the existing tenancy to roll on, a statutory periodic basis:
•    The landlord is obligated to pay the commission to NLA Rent on Time until the required 6 month notice is complete.

If landlord allows existing occupiers to stay and grants a new contractual fixed term tenancy:
•    The landlord is obligated to pay the commission to NLA Rent on Time until the required 6 month notice is complete.