Do I need to reference my Tenants?

Yes, Rent on Time can only be offered to tenants that have successfully passed a Rent on Time reference, either outright or with a guarantor.

Can I use my own tenancy agreement?

Yes, providing it’s up to date and fully compliant with all current rules and regulations.

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Do you take on Tenants that have been in arrears?

No, we cannot accept tenants onto the Rent on Time scheme who are currently in arrears.
We can accept tenants who have not had rent arrears in the previous 3 months.

How long are Landlords tied into the agreement?

We require one month's notice to end the Rent on Time service.

Do you accept DSS/LHA/Housing Benefit tenants?

Yes, providing that the Rent on Time reference is passed outright or with a guarantor.

What are your fees?

Please view our fees and charges page by clicking here.

Does the tenant have a contract with Rent on Time or with the Landlord?

The tenancy agreement is between the landlord and tenant, however the tenant is required to pay their rent via  standing order to Rent on Time, in accordance with the terms of the tenancy agreement.

How do I know my money is safe?

Your money is protected in a number of ways:

  • Rent on Time is registered with the Property Ombudsman Scheme a government approved independent redress scheme.
  • All deposits are protected by the TDS, a government approved tenancy deposit scheme.
  • Rent on Time is underwritten by UK General Insurance
  • Client Money Protection Insurance is in place for up to £25,000 per tenancy.

What happens when a tenant neglects to pay the rent?

You will receive your rent payment on the day it is due. The Rent on Time Credit Control team will then pursue the tenant for any rent arrears.

What happens when a tenant continues not paying the rent?

Once a tenant has been in arrears for 21 days, a final letter will be sent to the tenant. A copy will also be send to the landlord confirming the position. If rent has not been cleared by day 28 (7 days after the final letter is sent), we instruct our legal team who will demand payment. If they fail to pay the next month’s rent and fall into 2 months arrears, we will serve a Section 8 Possession Notice and commence legal proceedings against the tenant.

If the tenant fails to pay and also fails to vacate the property, then we will issue an accelerated possession order from Court for 14 day possession. If the tenant still fails to vacate or pay, we will apply to the Court for a court date. In court we will be given a formal possession order and if the tenant then still fails to vacate after this period of time has elapsed, we will order bailiffs. At no point of this action will the landlord be left unpaid due to our unique guarantee.

What would happen to my rent if Rent on Time is no longer trading?

All client money, i.e. rent payments, are held in a segregated bank account. All Rent on Time properties are backed by our insurance policy protecting rent in the event that Rent on Time enters liquidation. All deposits are registered in a Government-backed  tenancy deposit protection scheme and further protection is given because we are members of the Property Ombudsman and adhere to their strict codes of conduct.

I have already referenced my tenants. Do I need to do it again?

This is at your discretion, if you have already completed the tenant referencing process through NLA Tenant Check, all you need to do is send a copy of the report to info@nlarentontime.org.uk

We do not accept tenant reference checks from any other organisations.

Do you accept tenants from non-EU countries?

Yes, they must have been living in the UK for a least 6 months and in employment or have a suitable guarantor who is a UK citizen.

What happens if my tenant wants to leave early?

This is at your discretion, cover with Rent on Time will end when the tenancy has been legally ended and the tenant has left the property.

What happens if I want to sell my property?

If you have signed into a fixed term, you must either wait until the tenancy has ended, or agree an end date with the tenant. If the tenant does not want to leave unfortunately you must stick to the dates set on the tenancy agreement.

Cover with Rent on Time will end when the tenancy has been legally ended and the tenant has left the property.

What happens if I want to end the tenancy early?

If you have signed into a fixed term, you must either wait until the tenancy has ended, or agree an end date with the tenant. If the tenant does not want to leave unfortunately you must stick to the dates set on the tenancy agreement.

Cover with Rent on Time will end when the tenancy has been legally ended and the tenant has left the property.